Frequently Asked Questions
Do you offer audio equipment for tours and programs?
What age groups are appropriate for tours?
What happens if it’s raining on the day of my program or tour?
How will I know if a program or tour has been canceled?
What happens if I can no longer attend the program or tour I booked?
Do you offer special pricing for members, children, students, or seniors?
How do I use my Central Park Conservancy member discount?
Is my credit card transaction secure?
I am having trouble completing my transaction. Can someone help me?
When should I arrive for my tour?
How should I dress for my tour?
Do I need to bring my ticket confirmation to my tour in order to check in?
How do I book a private or group tour?
Are dogs allowed on tours/at programs?
Do you offer accessible tours and programs?
Do you offer audio equipment for tours and programs?
Audio equipment is available free of charge on all tours. Staff members will provide single-use, disposable ear buds, or you’re welcome to use your own.
What age groups are appropriate for tours?
Unless otherwise noted, most tours are recommended for visitors ages 12 and up; however, children of all ages are welcome to attend. Learn about family-friendly opportunities on our Things to Do page.
What happens if it’s raining on the day of my program or tour?
Programs and tours take place rain or shine but may be canceled due to severe weather conditions. Rainchecks will be offered if the Central Park Conservancy cancels a tour; refunds will be offered for programs that can’t be rescheduled.
How will I know if a program or tour has been canceled?
Program and tour cancellations are communicated via email to the individual that purchased the tickets.
What happens if I can no longer attend the program or tour I booked?
All programs and tours are final sale, unless they are canceled by the Central Park Conservancy due to severe weather conditions.
In these instances, guests will receive a raincheck (if the program or tour is canceled) or a refund (if the program or tour is unable to be rescheduled).
Do you offer special pricing for members, children, students, or seniors?
Yes! Central Park Conservancy members receive discounts on all tours. Children ages 0–12 may join our general-audience tours for free. (Family programs have a different price structure.) Seniors, students, active military, veterans, and visitors with disabilities receive discounts on many of our tours; check our individual tour pages for details.
How do I use my Central Park Conservancy member discount?
Your membership card has a code on the front, including a combination of letters and numbers. When you check out, enter this code into the “Discount Code” box and click “Apply.” Contact [email protected]if you need assistance finding your membership discount code.
Interested in becoming a Central Park Conservancy member? Purchase a membership when you check out and attend your first tour for free! Visit our Central Park Conservancy membership pageto find out more.
Is my credit card transaction secure?
Yes. Your ticket purchase goes through an SSL (Secure Sockets Layer). SSLs use encryption to keep user data secure, authenticate the identity of websites, and stop attackers from tampering with Internet communications.
I am having trouble completing my transaction. Can someone help me?
Email [email protected]for assistance with your purchase.
When should I arrive for my tour?
Plan to arrive 15 minutes prior to your tour time to check in with our staff. Unfortunately, we cannot accommodate late arrivals.
Where will my tour meet?
Central Park Conservancy tours take place across the Park and have various starting locations. Your tour starting location will be included in the confirmation email you will receive following your purchase. Please review it carefully.
How will I find my guide?
Your guide will meet you at the tour starting location. Central Park Conservancy tour guides wear official uniforms with a visible Central Park Conservancy logo. See the photo above for reference.
How should I dress for my tour?
Wear comfortable, weather-appropriate shoes and clothing. Please note that your shoes might get some dirt on them—we are outside!
Do I need to bring my ticket confirmation to my tour in order to check in?
You do not need to bring your printed ticket. Staff will check you in electronically upon arrival.
How do I book a private or group tour?
We’re happy to accommodate private tours pending staff availability. Learn about and book private tours on our private tour page.
Are dogs allowed on tours/at programs?
With the exception of certified service animals, dogs and other pets are not allowed on Central Park Conservancy tours or at our programs.
Do you offer accessible tours and programs?
All tour descriptions include terrain details to help visitors identify which options are best suited to their needs. Please email [email protected]if you’d like to speak to a staff member about these options.